Privacy policy

This policy explains what personal information Goldenpage Realty Ltd collects through this website, why we collect it, and what you can ask us to do with it. Goldenpage Realty Ltd, based in Accra, Ghana, is responsible for this information. We handle it in line with Ghana's Data Protection Act, 2012 (Act 843).

What we collect

When you send an enquiry or ask for a viewing

• Your name, phone or WhatsApp number, and your email address if you give it.
• Your message, the property you asked about, and for short stays your dates and number of guests.
• How you prefer us to contact you, and the viewing time you chose.
• If you arrived from one of our adverts, the name of that advert campaign.
• For spam protection: the type of browser you used, and a scrambled form of your internet address that cannot be turned back into the address itself.

When you create an account

• Your name, email address and, if you give it, your phone number.
• Your password, which we store only in a scrambled form that even we cannot read.
• The properties you save and the searches you ask us to watch for you.

When you browse

• We count how many times each listing is viewed, and how often its WhatsApp, call and share buttons are used. These counts do not identify you.
• If you allow it, we use Google Analytics to measure which pages and listings are visited and how people find the site. It is off until you choose "Accept analytics", and you can switch it off at any time from "Cookie settings" at the bottom of every page.
• We do not use advertising cookies, and we do not sell or share your details with advertisers.

Why we use it

• To reply to your enquiry, arrange viewings and help you buy, rent, sell or let property.
• To pass your enquiry to the agent responsible for the property.
• To run your account: your saved properties, and email alerts for searches you ask us to watch.
• To keep the website secure and protect it from spam and misuse.
• To understand which listings and adverts work, so we can improve our service.

We will not sell your information. We only send you property alerts if you ask for them, and every alert email has a link to stop them.

Who we share it with

• Our team: the agent handling your enquiry, and our management.
• Property owners and landlords: only what is needed to arrange a viewing or move a sale or tenancy forward, and only with your agreement.
• Service providers who run parts of our business for us: our website hosting, our email service and our customer records system. They may only use your information to provide that service to us.
• Where the law requires it: for example to a court or a regulator.

Some of these providers may store information outside Ghana. Where that happens, we choose providers that protect it to a standard at least as high as Ghanaian law requires.

Other services on our pages

Some listing pages show content from other companies. When it loads, that company can see your internet address:

• Maps: map images come from OpenStreetMap and CARTO, and only load when you scroll to the map.
• Videos and 3D tours: from YouTube (in its privacy-enhanced mode), Vimeo, Matterport or Kuula, when a listing includes one.
• WhatsApp: if you tap a WhatsApp button, WhatsApp opens and handles your conversation under its own privacy policy.

Cookies and storage on your device

• gp_session: keeps you signed in and protects our forms from forgery. It is deleted when you close your browser or sign out.
• gp_cur: remembers whether you prefer prices in US dollars or cedis, for up to a year.
• Compare list: the properties you pick to compare are kept in your browser only. We never receive this list.

These are needed for the website to work as you expect, so we do not ask for separate consent for them.

• gp_consent: remembers your cookie choice, for a year.
• _ga and _ga_* (Google Analytics, only if you choose "Accept analytics"): tell visits apart so we can count them, for up to two years. Google processes this data for us; see Google's privacy policy. Choosing "Essential only" later removes these cookies.

How long we keep it

• Enquiries and viewings: while we are helping you, and afterwards for as long as we need them for our business and legal records.
• Accounts: until you delete your account. When you do, we delete your saved properties and saved searches straight away. Enquiries you sent stay with our team as business records, no longer linked to an account.
• Backups: deleted information can remain in our secure backups for a short time until they are replaced.

Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information, where we do not need to keep it by law;
• stop using your information for property alerts or marketing.

You can delete your account yourself from your account page. For anything else, contact us using the details below. We may ask you to confirm who you are before we act. If you are not happy with how we have handled your information, you can complain to the Data Protection Commission of Ghana.

How we protect it

The website uses a secure (HTTPS) connection. Staff sign in with their own accounts, each person sees only what their role needs, and repeated wrong passwords lock an account for a while. No system is perfectly secure, but we work to keep your information safe and will act quickly if something goes wrong.

Children

This website is for adults looking for property. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us about your information

Goldenpage Realty Ltd, No. 49, George Bush Highway, Accra.

• Email: info@goldenpagerealty.com
• Phone: +233 50 754 5427
• Or use our contact page.